This paper presents a global index for the evaluation of the level of service (LOS) of the operational components at an airport. This index is useful in evaluating the overall LOS on a single scale and according to user perceptions. It is assumed that the overall LOS is a function of the LOS of...

The paper is concerned with passenger orientation, commonly called wayfinding, in airport terminals. Previous work has built on theoretical models of connectivity to quantify visual connections. The paper incorporates empirical findings of the effects of the number of decision points and level...

This paper introduces classification criteria for airports that focus on the comparability of passenger terminal facilities. The variables used to define the criteria include terminal size in terms of number of gates, passenger characteristics in terms of international/domestic passenger volumes...

Overall level of service (LOS) measures for airport passenger terminals are presented in this paper. These measures are useful to evaluate the overall LOS in a single scale, according to user perceptions. The procedure consists of observing passengers and collecting several socio-economic and...

Ownership of three-wheelers, a mode of paratransit, is rapidly increasing in Sri Lanka. Results of a survey among drivers and customers of for-hire three-wheelers are analysed in the present paper, which has direct policy relevance for policymakers and urban planners in Asian developing...