The EU 2020 strategy relies on innovation as the core driver of economic dynamics. The present Forum discusses the strategies established by the European Commission and the member states for the intensifi cation of innovative activities. Analyses of often neglected aspects of innovation policy,...

Research and development (R&D) is underestimated in services. This article combines deductive and inductive approaches to formulate a new definition of R&D. The proposed revision does not fundamentally alter the structure of the current OECD definition, which is only marginally amended by making...

This paper is based on a postal survey of innovation in services carried out in France. It seeks to account for the modes of organisation of innovation processes. It addresses the following themes: the sources of information; the internal and external actors involved in innovation; the costs and...

Having been ignored for a long time, innovation in services is now the object of institutional surveys at both the national and international level. The aim of this article is to review these surveys, which divide into groups reflecting a range of different theoretical approaches to innovation....

Ageing and innovation are usually considered to be contradictory phenomena. This article on innovation in care services for the elderly seeks to counter this established view. Taking as its starting point a definition of care services for the elderly that draws on the economics of services, the...

The concept of productivity is at the heart of economic theory, management science and operational management of firms and organizations. Despite the theoretical and operational importance of this concept, in recent years, its absolutism has been challenged. Services are often at the heart of...

This article addresses the difficult question of the relationship between innovation and employment. Its main objective is to re-examine the literature on innovation in services in the light of the employment issue. In particular, it attempts to assess to what extent and in what way this...

This paper is devoted to an old question, but which faces a sharp renewed interest: productivity in its relationship with public services. ¨Public services constitute a particularly difficult challenge for productivity (its definition, its evaluation, but also its strategic implementation),...