The Balanced Scorecard (BSC) is an innovative management accounting tool, designed by Kaplan and Norton in 1992, now used in both public and private sectors. The BSC takes a multi-dimensional approach to performance management providing a link between organisational strategy and operational...

Since the Australian recession which began in the 1990s, outsourcing has received considerable attention. Amongst the many benefits that outsourcing is believed to offer, a key benefit is that it allows organisations to focus on their competitive strengths while contracting out non-core...

This research is an exploratory study of key Information Systems (IS) issues in the management of information systems in the Australian business environment. Many information systems managers face a difficult task because they operate in the nexus between information technology and senior...

The Telecommunications industry has undergone significant changes during the 1990's. In Australia, deregulation has strongly impacted upon organisations competing within the industry. Telstra, Australia's largest telecommunication company has been challenged to improve its organisational...

This was a qualitative, single case study that investigated the operational and relational dynamics of a multifaceted change process within a large Australian company. The Company had an extremely complex organisation and supply-chain structure and often its entities were severely impacted by...

Traditionally store brands in Australia are viewed with suspicion in regard to their quality and are usually purchased because of the "value for money" that they offer. Australian supermarket majors are considering introducing a new suite of store brands in the higher price brackets. The danger...

Events have become an increasingly significant component of destination branding. Although events are thought to be important contributors to their host destination's brand, the most effective means by which to leverage them in order to build that brand are poorly understood. To explore the...

Decades of rapid development on the Arabian Peninsula attracted numerous migrant workers who now dominate the labour markets. In the United Arab Emirates, expatriate workers take some 98 per cent of jobs in the private sector and 91 per cent in the public sector; Emirati nationals have the few...

SMEs play a significant role in the Australian economy as they account for 95% of enterprises and 60-70% of jobs. The nature of SMEs are that there are many start-ups and almost as many failures each year. Whilst there have been significant studies on areas associated with business cessation,...

Whilst it may be an idealistic notion that businesses will continue to grow and long outlast their founders, the reality is that most businesses have finite lives with the vast majority of Australian business start-ups ceasing to exist within fifteen years. The reasons for business expiration...