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Creating customer value through service experiences: an empirical study in the hotel industry

Martín-Ruiz, David; Barroso-Castro, Carmen; … - In: Tourism and Hospitality Management 18 (2012) 1, pp. 37-53

by service equity. Elements such as the service atmosphere, hotel facilities, etc. are significant contributors to …, hotel managers should take note of the importance of service equity by developing strong brand images which capitalize on …

Persistent link: https://www.econbiz.de/10011095148

EMPLOYMENT AND HUMAN CAPITAL IN THE GREEK HOTEL INDUSTRY

VELISSARIOU, Efstathios; AMIRADIS, Christos - In: Regional Science Inquiry VI (2014) 2, pp. 87-98

service in the Hotel industry is often linked with the sufficient number of hotel personnel, their individual qualities and … efficient Human resources management. The development of the hotel industry in Greece and the resulted employment and … characteristics of the human resources in relationship to the hotel classification are presented in the present paper. The paper …

Persistent link: https://www.econbiz.de/10011096988

Investigating Potential Strategies for Increasing Tourism Competiveness at the Black Sea Shore

Munteanu, Adina-Roxana; Rizea, Raluca-Daniela; Ilie, … - In: The AMFITEATRU ECONOMIC journal 16 (2014) Special 8, pp. 1253-1253

During 2009-2011 the tourism industry at the Black Sea shore experienced a significant downturn as a direct result of the global economic crisis and a shy growth in 2012-2013 period. In this context of difficult macroeconomic conditions and a hardly predictable number of tourists, the suppliers...

Persistent link: https://www.econbiz.de/10011106532

GLOBAL CRISIS’ IMPACT UPON THE EMPLOYED NUMBER IN HOSPITALITY INDUSTRY

ZAHARIA, MARIAN; BALACESCU, ANIELA; GOGONEA, RODICA MANUELA - In: JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA (2014)

TThe globalization, complex interconnection process of the economies of states, is a reality of the XXI century. However, at the end of the first decade of this century, besides the positive effects of this process, due to the economic interconnections created, it has favored also a rapid...

Persistent link: https://www.econbiz.de/10011165557

Impact of Hotel and Restaurant Management Livelihood Program to the Beneficiaries in one of the University Adapted Communities

Felicen, Sevillia S.; Mendoza, Evangeline O.; Buted, … - In: International Journal of Academic Research in … 3 (2014) 2, pp. 125-136

This study aimed to assess the impact of the livelihood program to the beneficiaries from one of the university adapted communities. The researcher utilized the descriptive design of the study using the total population of beneficiaries as the participants of the program. The result shows that...

Persistent link: https://www.econbiz.de/10011198634

Front office : procedures, social skills, yield and management

Abbott, Peter; Lewry, Sue - 1999 - 2. ed.

Persistent link: https://www.econbiz.de/10004047667

A MOTIVAÇÃO COMO FERRAMENTA PARA A QUALIDADE NO ATENDIMENTO NOS HOTÉIS DE PARNAÃBA (PIAUÃ-BRASIL)

Pereira, Amanda Rodrigues; Melo, Rodrigo de Sousa; … - In: Turismo y Desarrollo Local (2014) 17

O presente artigo versa a respeito do atendimento de qualidade nos hotéis de Parnaíba, juntamente com o aspecto motivacional. Assim sendo, este estudo analisou-se a motivação pode ser uma ferramenta para a qualidade no atendimento. O desenvolvimento do trabalho foi realizado a partir de...

Persistent link: https://www.econbiz.de/10011201442

Financial times world hotel directory : for the business traveller

London : Financial Times Ltd. - Nachgewiesen 3.1977/78(1977) -

Persistent link: https://www.econbiz.de/10004288293

Hotel guest satisfaction : measurements and implications

Meyer, Anton; Westerbarkey, Peter - 1995

Persistent link: https://www.econbiz.de/10004245628

Qualität komplexer Dienstleistungen : Konzeption und empirische Analyse der Wahrnehmungsdimensionen

Güthoff, Judith - 1995

Persistent link: https://www.econbiz.de/10004247189