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Hotel management and tourism
Verma, Ravindra - 2010 - 1. ed.
Persistent link: https://www.econbiz.de/10008910589
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Varta-Führer / VARTA-Aktiengesellschaft : ausgewählte Hotels und Restaurants in der Bundesrepublik Deutschland und West-Berlin
VARTA-Aktiengesellschaft <Frankfurt, Main> - Stuttgart : Mairs Geographischer Verl. - [1.]1957 - [9.]1966/67; 10.1967/68 - 17.1974/75(1974)
Persistent link: https://www.econbiz.de/10008942603
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Hotel finance
Iyengar, Anand - 2008
Persistent link: https://www.econbiz.de/10004945045
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Der Varta-Führer : Hotels & Restaurants in Deutschland ; mehr als ... Betriebe getestet und bewertet ; mit umfangreicher Reisekarte und den wichtigsten Cityplänen
VARTA-Führer GmbH <Ostfildern>; … - Ostfildern : MairDumont - 41.1998(1997) - 43.2000(1999); 2001(2000) -
Persistent link: https://www.econbiz.de/10004950748
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Marketing-Management in der Hotellerie
Gardini, Marco A. - 2009 - 2., vollst. überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10008636974
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Mit der Marke zum Erfolg : Markenmanagement in Hotellerie und Gastronomie
Gardini, Marco A. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009174179
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Hotels in Münster : Hotelverzeichnis mit Ferienwohnungen ; hotel guide with holiday apartments
Münster - Nachgewiesen 2012 -
Persistent link: https://www.econbiz.de/10009415066
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International Journal of Quality & Reliability Management 33 (2016) 2, pp. 160-177
Purpose – The purpose of this paper is to prioritize service quality dimensions (SQDs) using importance-performance analysis (IPA) and to compare the results for the customer groups segmented by data envelopment analysis (DEA). Design/methodology/approach – Customers of three four-star...
Persistent link: https://www.econbiz.de/10014801527
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Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad - In: International Journal of Quality & Reliability Management 34 (2017) 4, pp. 530-548
tangibles are the most crucial factors. Practical implications The results can provide hotel managers with insightful hints …
Persistent link: https://www.econbiz.de/10014801684