Conflict is generally thought of as an obstruction to progress, but it need not be. There cannot be development if there is only one opinion. The problems come when people are defensive about their views, and feel threatened by opposing ones. Another way is to welcome differing outlooks as fresh...

What is effective communication? It is the ability to construct the correct language to communicate your company’s message accurately. However, to give greater credibility, the effect of this language must be backed by a sound vocal technique, free from distraction, with the correct vocal...

Oppressive society and sexism in organisations constantly draws our attention to the differences between men and women, but, in practice, the differences are far wider within each gender than between them. The nature of this oppression is reviewed, and solutions are identified in terms of...

Discussions with five different organisations are reviewed to establish the skills necessary to manage change. It is argued that structural change has to be accompanied by a change of ethos. This has to be supported by changes in the behavioural repertoire of managers, for example the ability to...

A case analysis of training for managers using two published videos, a teamwork video and a leadership video is presented. The videos are described briefly and the approach to using them is outlined.

Posits that while team development has become fashionable managers are often uncertain about its value to their business and what is required from the organization to support its introduction. Explores some key questions faced by managers and answers are supported by case studies and examples....