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Analysis of a cultural change in a Spanish telecommunications firm

Claver, Enrique; Gascó, José L.; Llopis, Juan; … - In: Business Process Management Journal 6 (2000) 4, pp. 342-358

This paper analyzes the efforts made by the Telefonica Group (the main Spanish firm in the telecommunications sector … change came as a result of the liberalization in the telecommunications sector in the early 1990s. Through an analysis of the …

Persistent link: https://www.econbiz.de/10014687444