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Kahn, Charles M.; Wagner, Wolf - 2020

Persistent link: https://www.econbiz.de/10012216443

Selection criteria for a mode of bill payment: empirical investigation among Finnish bank customers

Karjaluoto, Heikki - In: International Journal of Retail & Distribution Management 30 (2002) 6, pp. 331-339

Banks and other financial institutions have nowadays a keen interest in their customers’ bank and mode of bill payment … personnel, and bank’s name had a relatively low impact on selection of bill payment mode. …

Persistent link: https://www.econbiz.de/10014803026

Retail bank customer preferences: personal and remote interactions

Durkin, Mark; McCartan‐Quinn, Danielle; O’Donnell, … - In: International Journal of Retail & Distribution Management 31 (2003) 4, pp. 177-189

this finding are that if banks want to encourage widespread customer adoption of remote banking they must better understand …

Persistent link: https://www.econbiz.de/10014803066

An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector

Joseph, Mathew; Stone, George - In: International Journal of Retail & Distribution Management 31 (2003) 4, pp. 190-202

maintaining customer loyalty and increasing market share. Traditional brick and mortar banks are using technology to meet the … competitive challenge posed by online banks, as well as a method of reducing the cost of providing services that were once …. Key strategic implications are discussed to include ways banks can improve the level of technology‐based service they …

Persistent link: https://www.econbiz.de/10014803067

Client commitment relations towards financial entities

Angeles Iniesta, M.; Sanchez, Manuel - In: International Journal of Retail & Distribution Management 31 (2003) 4, pp. 203-213

Given the situation that the banking sector currently faces, this paper will focus on the importance of the presence of client commitment to retailers in general and, more specifically, to financial institutions. So, comments will be made concerning the evolution and current situation of the...

Persistent link: https://www.econbiz.de/10014803068

Customer preferred channel attributes in multi‐channel electronic banking

Laukkanen, Tommi - In: International Journal of Retail & Distribution Management 35 (2007) 5, pp. 393-412

the electronic retail sector and especially in banking. The results contribute information for banks' marketing actions …

Persistent link: https://www.econbiz.de/10014803304

PLASTIC CARDS AND CONSUMER CREDIT

Worthington, Steve - In: International Journal of Retail & Distribution Management 20 (1992) 7

Only a small proportion of consumer borrowing is provided by bank and retailer credit cards. Discusses how recent changes in credit card terms and societal attitudes may further reduce that borrowing. Suggests debit cards will become increasingly important as a means of payment in the UK –...

Persistent link: https://www.econbiz.de/10014803713

The Role of Customer‐contact Personnel in the Marketing of a Retail Bank′s Services

Julian, Craig C.; Ramaseshan, B. - In: International Journal of Retail & Distribution Management 22 (1994) 5, pp. 29-34

Examines the role and importance of customer‐contact personnel in the marketing of a bank′s financial services and the … personal selling of services and their role and importance in the marketing of the bank′s financial services. The results were …

Persistent link: https://www.econbiz.de/10014803770

Rationalization and Restructuring in the Financial Services Sector

Greenland, Steven J. - In: International Journal of Retail & Distribution Management 22 (1994) 6, pp. 21-28

Despite developments in non‐branch financial service provision, such as telephone and home banking, the high‐street outlet will continue to be the main distribution channel. Branch network management is a highly sophisticated task which has been further complicated since the late 1980s by...

Persistent link: https://www.econbiz.de/10014803780

Islamic banking in Brunei Darussalam

Shahid Ebrahim, M.; Kai Joo, Tan - In: International Journal of Social Economics 28 (2001) 4, pp. 314-337

Brunei Darussalam reveals that the first phase of the Islamic banking experimentation has been successful, as Islamic banks … Islamic banks face formidable challenges from conventional banks. Islamic banks can proliferate if they: advance towards the …

Persistent link: https://www.econbiz.de/10014805034