) auditing undertaken in Italian banks, focusing specifically on the internal IT auditing. The purpose of this paper is to …/methodology/approach – We conducted 22 interviews with senior managers and IT auditors of seven Italian banks, comprising large and small … contributes to the existing literature by providing insights into the internal audit function’s evolving role and into banks’ IT …

/methodology/approach – We analyze how Italian banks provide risk information, by focusing on its characteristics to find out any differences … Bank of Italy. We assess the risk-related reporting practices of 66 Italian banks, based on a content analysis of the two … mandatory reports, and verify whether bank-specific factors explain any differences. Findings – Italian banks formally comply …

Gulf Bank’s service excellence “scorecard” was developed to support the Bank’s delivery of superior service in its … against customer focused objectives. The approach identified the “drivers” of customer satisfaction, related these to the Bank’s … identified independently by the local industry institute and related to the Bank’s delivery channels (branches, ATMs, telephone …

Of the forty banks included in the world’s largest 500 firms, none operate on a global basis. All but one are heavily …’s largest banks is not a sector‐ specific factor only nine of the world’s 500 largest firms are global, and the vast majority … are like the banks, home‐region based.  …

market. In the banking sector, this paper shows that the largest 50 banks in the world control about 50 percent of assets of … the largest 1,000 banks. Two well known indexes of concentration were used (the Herfindahl and Theil’s entropy) to check … the levels of concentration between 1990 and 2002. For purposes of robustness, the world’s largest 100 banks were also …

qualitative field study was conducted to collect data from two case-study banks and two key banking industry institutions …. Findings The findings illustrate the use of trust-based partner-selection criteria such as guaranteed banks (i.e., banks … granted special status by key banking industry institutions) and “clan-related” banks. In addition, the findings present …

Purpose – The purpose of this paper is to determine the selection criteria for Islamic banks employed by customers in a … dual banking system, as in the case of Pakistan, and to know the overall satisfaction of the customers with Islamic banks … analysis in SPSS. Data are gathered from 200 customers of full‐fledged Islamic banks in Pakistan, i.e. Meezan bank, Bank Islami …

Purpose – The paper aims to gain an insight into behavioural characteristics of Islamic banks and how they influence … the risk‐taking decisions of Islamic banks in financial markets within the prospect theory context. Design … Islamic banks across 14 countries. Findings – Empirical evidence shows that Islamic banks located above target risk level tend …