of service quality (CARTER model) in Islamic banks of Pakistan, the UK and UAE. Design/methodology/approach – This study … uses a sample of 225 customers of Islamic banks; 75 responses have been taken from each country. Structured questionnaire … in terms of service quality for Islamic banks. Originality/value – The current study is of particular value because it is …

Islamic banks' profitability in the selected countries of different regions. Design/methodology/approach – In order to achieve …‐economic determinants. Findings – The study results signify that banks with larger assets size and with efficient management lead to greater … significantly affects the banks' profitability.  …

Purpose – The purpose of this paper is to investigate post‐crisis measures banks have adopted in a bid to manage … management are applied by 20 of top 33 world banks. Bank selection is based on information availability, geographic balance and … 16 disclosure principles classified in four main categories. Findings – Only 25 per cent of sampled banks provide …

practices adopted by Italian banks, in terms of equity-based incentive plans.  …

, particularly reserve requirements, with respect to Islamic as well as conventional banks. Design/methodology/approach – This paper … banks with regards to the reserve requirements applied in the Indonesian banking system. The analysis is based on whether … both policies (Islamic and conventional) provide fairness to the banks as well as whether those policies support the real …

organisational and operative evolution of the functions and activities overseeing customer satisfaction in Italian banks. Design …/methodology/approach – The research was conducted by questionnaire, to which 92 banks responded, representative of 77 per cent of the total … processes within the banks surveyed. The authors found that in these banks customer satisfaction is no longer a staff activity …

that will potentially affect banks' election decisions and separate banks into three groups: early electors, late electors … (vs late electors). Findings – The authors find that compared to banks not electing SFAS No. 159 (non‐electors), banks … and larger size, and are active in hedging activities. In addition, compared to banks electing SFAS No. 159 at required …

Purpose – Banks are the major suppliers of external funds for companies in China. The purpose of this paper is to … examine whether Chinese banks exercise effective monitoring over borrowers in two lending decisions, including loan interest …, the authors perform multivariate regression analysis to investigate whether banks adjust their loan interest rates and …

lottery‐type acquisitions. The patterns we document are stronger when bidding banks are bigger, target banks are smaller …

for all commercial banks in South Africa between 1998 and 2012. The ratio of return on assets was used to measure bank … exert negative influence on bank profitability. The results show that banks originating from the relatively more … economically globalized countries tend to perform better, while banks headquartered in countries with greater social and political …