Key Features:All papers are written based on concrete case studies, applicable to businesses in generalUnique treatment of topics such as on the world's No. 1 know-how of the convenience store chain of Seven-Eleven, sales finance and auto sales business of Toyota Motors, and application of...

Key Features:Shows how to link BPM (Business Process Management) with existing management tools, for a holistic management modelIncludes case studies of well-known Japanese and Korean companies such as Matsushita and LG Electronics.