This is the third of a series of research volume of papers from the Business and Information Technologies global research network. The group includes 20 partners from 16 countries, who conduct studies on the impact of new information and communication technologies on business practice, industry...

AbstractThe following sections are included:SummaryIntroductionFindingsICT adoption and budget trendsInternal organizationOutsourcing and OffshoringForward facing interactionsBackward facing interactionsBusiness resultsGlobalizationFuture WorkAcknowledgmentsBibliographyAbout the Authors

AbstractThe following sections are included:SummaryIntroductionLiterature ReviewThe role of the social media conversations and eWord-of-Mouth in the hospitality and tourism industryDestination management organizations and eWoMA framework to evaluate the maturity of DMOs when it comes to eWoM...

AbstractThe following sections are included:SummaryBackgroundThe New Zealand Survey: Characteristics of Participating OrganizationsResultsTechnology adoption, infrastructure and budget trendsInternal organizationCustomer touchpointsCustomer view integration and customer segmentationCRM function...

AbstractThe following sections are included:SummaryResultsTechnology adoption/infrastructure and budget trendsInternal organizationCustomer facing interactionsTrading partner relationshipsBusiness resultsOrganization climate/dynamic environmentGlobalizationAPPENDIX A: SURVEY RESPONDENT SAMPLE...

AbstractThe following sections are included:SummaryIntroductionThe Need for Transport Demand ManagementTechnologies for Parking ManagementThe Park-ID ProjectCase Discussion and PerspectivesEvidences: The Breakwater EffectConclusions, Further Development and LimitationsBibliographyAbout the Authors

AbstractThe following sections are included:SummaryIntroductionTheoretical Background and HypothesesTechnological contextOrganizational contextEnvironmental contextResearch MethodologyData collectionMeasuresFindingsCase studyDescriptive statisticsRegression resultsConclusion, Managerial...

AbstractThe following sections are included:SummaryIntroductionAn Overview of Trade in ServicesA brief historyGATS and a framework for services tradeCurrent trends in services tradeRise of Trade in Information-Intensive Services: Some Intuitively Plausible ExplanationsU.S. Trade in...

AbstractThe following sections are included:SummaryIntroductionMotivationEvaluation frameworkMethodologyData selection and acquisitionSample characteristicsEvaluation methodData AnalysisIT budget trendsTechnology adoptionInternal organizationIT and business process outsourcingTrading...

AbstractThe following sections are included:SummaryIntroductionMethodologyFindings from the Case StudyImpact of digital communication on the serviceOutsourcing, standardization and concentrationActors’ proximity and resources autonomyConclusionsBibliographyAbout the Authors