Escanciano, Carmen; Fernández, Esteban; Vázquez, Camilo - In: International Journal of Quality & Reliability Management 18 (2001) 5, pp. 481-494
ISO 9000 certification adds to the fact of being a management tool, source of competitive advantages, its potential to … been planned, its main goal being to analyse how relevant certification may be in the progress of Spanish companies towards … participating companies reflect that although certification leads to a basic quality level, it is also true that it generates a …