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The effect of gender and nationality on service quality in Malaysian higher education
Ansary, Amin; Sreenivasan Jayashree; Malarvizhi, … - In: The journal of developing areas 48 (2014) 4, pp. 97-118
Persistent link: https://www.econbiz.de/10010430748
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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Brand orientation and service quality in online and offline environments : empirical examination in higher education
Casidy, Riza - In: Services marketing quarterly 35 (2014) 3, pp. 236-254
Persistent link: https://www.econbiz.de/10010401578
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Students' perceptions about role of faculty and administrative staff in business education service quality assessment
Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Market : review for marketing theory and practice 26 (2014) 1, pp. 93-108
Persistent link: https://www.econbiz.de/10010487161
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Perceived quality in higher education : an empirical study
Calvo-Porral, Cristina; Lévy Mangin, Jean-Pierre; … - In: Marketing intelligence & planning 31 (2013) 6, pp. 601-619
Persistent link: https://www.econbiz.de/10010226624
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Examining the service quality of administrative practices in technical vocational education and training (TVET) Colleges in South Africa
Mpanza, Nomzamo Monica; Green, Paul; Sentoo, Naresh; … - In: African journal of business and economic research : AJBER 14 (2019) 2, pp. 167-185
Persistent link: https://www.econbiz.de/10012485840
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Students’ Perceptions about Role of Faculty and Administrative Staff in Business Education Service Quality Assessment
Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Tržište/Market 26 (2014) 1, pp. 93-108
adapted SERVQUAL measure of expected and perceived quality, where employees at business schools are split into two groups … SERVQUAL measure. Therefore, the study contributes to the existing literature reporting the findings on service quality in an …
Persistent link: https://www.econbiz.de/10011007027
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ASSESSING THE QUALITY OF HIGHER EDUCATION SERVICES USING A MODIFIED SERVQUAL SCALE
Cerri, Shpetim - In: Annales Universitatis Apulensis Series Oeconomica 2 (2012) 14, pp. 32-32
The purpose of the study is to assess the service quality in high publiceducation in Albania, using the SERVQUAL … the SERVQUAL scale as a suitabletool in assessing service quality in public sector, holding the same strengths as in …
Persistent link: https://www.econbiz.de/10010838770
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A holistic decision-making approach to assessing service quality in higher education institutions
Sahin, Aleyna; Imamoglu, Gul; Murat, Mirac; Ayyildiz, … - In: Socio-economic planning sciences : the international … 92 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014529057
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Developing student satisfaction perception model for public and private universities in Malaysia
Bekhet, Hussain Ali; AL-Alak, Basheer A.; El-Refae, … - In: International Journal of Economics and Business Research 7 (2014) 4, pp. 404-418
The objective of this research is to propose a tested and validated model based on a variety of customer satisfaction …-administered questionnaire for this purpose. The development of a holistic model for student satisfaction perceptions and loyalty would help to …
Persistent link: https://www.econbiz.de/10010795459