Five stages of quality culture can be identified: dormant, awakening, groping, action and maturity. Most companies … being in the groping stage rely on “the flavor of the month”. Since early in the 1980s we can see a number of trendy quality … effective quality strategies. These strategies are hands‐on leadership from the top of the organization, massive training aiming …

Notes that professionals in education have learned from those in industry with regard to quality management concepts …. Suggests that, with regard to quality concepts in universities, there are four main issues, including aspects such as … incorporation of quality concepts in the curriculum and using quality concepts to improve educational administration. Notes likely …

Some of the frequently asked questions about the what, why, when, how, where and who of statistical quality engineering … are discussed. Questions answered include: “What would be an active approach to the objectives of statistical quality … engineering?” “How is statistical quality engineering related to Six Sigma?” The concepts, techniques and illustrations, explained …

Reveals how Nestle builds quality and safety into its products. Describes how the company employs a strict methodology … to safeguard the quality and safety of its products. Reports on the Hazard Analysis Critical Control Point concept …. Concludes that the final product still has to be checked because of government regulations. Emphasizes the need to build quality …

was “Strategy, Quality and Change”. States that training and education have been the key to Japanese success, but that … improvements in flexibility, not just in quality ‐ something which will be merely a basic manufacturing requirement. Notes the lack …

, and his views on the relationship of quality to technology. Discusses the significance of awards and what outcomes … recipients of national awards can expect. Considers how the changing perception of quality has affected product development …/new technology and looks at other aspects of quality and technology. Concludes by discussing Dr. Juran′s vision of commerce and …

Discusses how part of Rank Xerox′s quality journey included the use of self‐directed work teams. Asserts that this … to provide customer satisfaction. Discusses the development of a “leadership through quality” business model. Asserts the … quality journey has driven an evolution in the management style of the company. Contends that self‐directed work teams are a …

assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring … implementation phase. The excellence model is a systematic quality management approach to gain competitive advantage. It is non …

Examines the issues and difficulties of developing a quality costing system in a small engineering company. Four … identify the costs. The value of these methods are commented upon. The main difficulties in developing the quality costing …, highlighting their importance in the development of a quality costing system.  …