Over the last year, the introduction of effective quality systems and the achievement of high quality products represented fundamental competitive incentives for the adoption of total quality management practices. Unfortunately, many empirical studies demonstrate that most of the quality based...

Purpose – Extant literature highlights the inadequacy of using just four domains – leadership, strategy, structure, and environment – for identifying firms’ configurations. The purpose of this paper is to answer the questions – what firm-level and external elements should be used to...