Purpose – The purpose of this paper is to analyse the importance of developing a quality management approach as a way to enhance the bottom line results of small and medium sized enterprises (SMEs). The main goal is to examine the synergistic relationships between TQM, performance, consumer...

Purpose – The purpose of this paper is to identify the relationships as to complementarities and redundancies of the main quality programs in large Brazilian companies by a comparative and critical analysis of their implementation in those companies. Design/methodology/approach – In the...

Purpose – The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration...

Purpose – The purpose of this paper is to explore the major factors that impact the quality commitment of employees in organizations. Design/methodology/approach – The paper uses a cross‐sectional design and the propositions are validated through two sample surveys conducted in two...

Purpose – The purpose of this paper is threefold: to describe how a large organization has successfully worked to achieve sustainable health; compare the work of the large organization with methodologies used by smaller successful organizations; and then to create a model for how managers of...

Purpose – There are many features which have been regarded as having a critical role in supporting service quality. The purpose of this research is to identify which management practices support service quality. Design/methodology/approach – A questionnaire survey of medium and large‐sized...

Purpose – The purpose of this article is to explore the relationship between the organizational culture (organizational citizenship behaviour (OCB)), TQM practice and organizational performance of the manquiladora companies. Design/methodology/approach – A structural equation modelling based...

Purpose – Aims to examine the role of total quality management (TQM) towards enhancing customer satisfaction. Design/methodology/approach – Using meta‐analysis, existing research studies on TQM and customer satisfaction were quantified, summarized, and tested for moderators to clarify TQM...

Purpose – The purpose of this paper is to investigate the impact of total quality management (TQM) implementation on different dimensions of company performance. Design/methodology/approach – The study investigates Canadian finalists (winners and certificates of merit) in the Total Quality...

Purpose – The purpose of this paper is to explore the relationship between competitive strategy, total quality management (TQM), and continuous improvement of international project management (CIIPM). Design/methodology/approach – Based on a literature review, a theoretical model and five...