This conceptual paper presents a process model combining TQM values and indicators of sustainable development (SD). The intention is to find synergies in applying a process view on different systems for SD measurements. A global process is introduced and global sustainability is related to...

This paper expands upon previous work by the authors in which an unique, non‐subjective, quantitative model was developed that could be used to indicate the presence and evaluate the effectiveness of a total quality management programme in manufacturing organisations. That model was proven to...

Purpose – An increasing number of organisations in developing countries are implementing management accounting innovations in order to generate improvements in accounting practices, which should ultimately impact on financial performance. This study aims to focus on the implementation of one...

Total quality management (TQM) calls for a change of culture that requires employee involvement at all levels and a spirit of teamwork among all the stakeholders in corporations. Employee involvement, participation, and empowerment form the cornerstones of TQM. Involvement implies interaction...

In a modern, i.e. flexible and dynamic, company, the process of quality creation should be subordinated to global management. This means that the process of quality creation should be managed at an operational level, and the company as a whole should be managed by quality (management by quality)...

Tertiary education institutions (TEIs) are constituting TQM to aim for quality teaching, learning and research work. In the laboratories, practical learning and research are carried out, and they have to be backed up by quality support services. The Laboratory Centre of the Faculty of Science &...

This study is an assessment of the impact of quality management training on workplace experience in a republic of the former Soviet Union. This preliminary study indicates that initial focus of quality in the republic is “conformance to specifications, and the reliance on improved engineering...

The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming’s TQM theory. The amalgamation of these useful thoughts, concepts and philosophies should help in developing quality management and business management strategies...

With many countries implementing the ISO 9000 international standards very actively, the number of enterprises which have passed the ISO 9000 certification becomes greater and greater. Naturally this creates a common problem: what should an enterprise do after passing its ISO 9000 certification?...

The reasons for the high level of interest in quality standards and quality management have arisen because of the continued growth in world trade and the need of countries for an ever‐increasing strategy to have access to the world markets. The far‐reaching political changes in many...