Purpose – The present paper seeks to establish, through literature reports, if TQM is still a management theory in vogue or now a management fad. To achieve this, the innovative change process of TQM is examined, along the dimension of creativity, invention, innovation, diffusion and adoption....

Purpose – The aim of this paper is to show how a university‐industry partnership can be used in two key ways. First, to contribute to academia through the development of new research methodology and improved understanding of the subject area (total quality management (TQM)). Second, to add...

Purpose – The purpose of the paper is to expand on the existing theory of ambidexterity by analysing its implications for organisations that employ total quality management. Design/methodology/approach – The analysis of relevant theoretical and empirical studies on ambidexterity and total...

Presents a review of the factors that have inhibited the adoption of total quality management in the USA and recommends new ways of approaching it that require more personal involvement by top management.

Total quality management (TQM) and business process re‐engineering (BPR) are two management approaches designed to improve organizational performance and quality. Because of the pace, time required, and initiatives for change, TQM and BPR are regarded as two completely different improvement...

Business process reengineering is the hottest trend in management. Done well, it delivers extraordinary gains in speed, productivity, and profitability. But process redesign is not always successful and almost always accompanied by pain or at least unpleasant side effects. Many companies have...

Purpose – The purpose of this paper is to accurately model the existing manufacturing processes of a family‐owned small to medium‐sized enterprise (SME). The study was undertaken to provide the SME with information, so that potential improvements within the production facilities could be...

Purpose – There are many features that have been regarded as having a critical role in supporting service quality. The purpose of this article is to identify those features that are fundamental in supporting service quality. Design/methodology/approach – A literature review was conducted...

Purpose – The purpose of this paper is to examine the relationship between total quality management (TQM) practices and customer satisfaction and also to investigate the association between TQM practices and service quality within the context of Malaysia's small service organizations....

Purpose – The purpose of this paper is to evaluate the future prospects of the popular concept known as the learning organization; to trace the influence of philosophical pragmatism on the learning organization and to consider its potential impact on the future; and to emphasize how pragmatic...