Purpose – The principal aim of this study is to determine the impact of market orientation (MO) and implementation of total quality management (TQM) on organizational performance of SMEs. Design/methodology/approach – Based on theoretical considerations, a model is proposed linking the MO...

Purpose – The ISO 9001 quality management systems standard is widely accepted around the world. This is the standard that is also widely acquired by companies in Slovenia, where the number of certificates per million inhabitants can be compared with France, Canada, Germany or Finland....

Purpose – Several important managerial factors, such as training, information and communication technologies and information systems (ICT/IS), and environmental management, can be related to total quality management (TQM) in the hotel industry. This paper aims to analyse how TQM is associated...

Purpose – The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach – Data for...

Purpose – The purpose of this paper is to develop a conceptual model to examine the multidimensionality of total quality management (TQM) practices and its impact on role stressors. Design/methodology/approach – The background of TQM philosophy and theory of role stressors serve as...

Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector. Design/methodology/approach – The data are collected from 140 managers...

Purpose – The purpose of this paper is to examine the total quality management (TQM) practices of both manufacturing and service firms in order to determine the relationship between the multidimensionality of TQM practices and role conflict of employees. Design/methodology/approach –...

Purpose – The purpose of this paper is to investigate the adoption of a market orientation (MO) coupled with implementation of just‐in‐time (JIT), total quality management (TQM), and agile improvement programs within manufacturing organizations from a macro perspective using systems theory...

Total quality management is an approach to continuous organizational improvement, the goal of which is meeting customers’ needs. Two major TQM components are the use of statistical tools to help abolish non‐value‐added activities, and a change in managers’ behaviour, and from those who...

This paper discusses the idea of strategic change with context to TQM & Innovation. As strategic change consists of continuous change and discontinuous change, so that’s why we analysed both because these are the emergent factor of total quality management and innovation. It also explains the...