Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm performance, quality...

The value of qualitative empirical research in the management and accounting disciplines lies in its “conceptual framing” of organizational actions, events, processes, and structures. Argues that the possibilities for conceptual framing extend beyond the highly abstract schema generally...

The link between business strategy and human resource management (HRM) practices has received considerable attention from researchers. It is generally believed that integrating strategy and HRM will result in positive organizational outcomes. The empirical evidence for the strategy‐HRM...

Looks at Quality Management (QM) and its extent of success or failure. Presents survey results, by the Institute of Management, which enables a further discussion. The survey, by postal questionnaire, was sent to 4,000 British Institute of Management members, and 880 usable responses (22 per...

Posits that quality circles (QCs) are a form of employee involvement (EI) which failed due to inconsistent support from management and because they were unable to cope with the realities of organizational power. The QC programme in Land‐Rover flourished during most of the 1990s and is atypical...

Continuous improvement and other modern manufacturing techniques have helped a manufacturer of coin, bill and cashless vending machines to boost productivity and employee empowerment and achieve savings of around £90,000 a year. Money Controls Ltd has almost 40 years’ experience of developing...