Purpose The purpose of this paper is to describe an approach to build a quality culture within a higher education institution. Design/methodology/approach This paper is based on Action research and a Case study. Findings The authors show the result of the mapped processes of a higher education...

Purpose The aim of this paper is to suggest and demonstrate how anchoring vignettes, as a survey instrument, can be applied to study quality management (QM) across cultures. Cultural differences may create challenges in QM. Quantitative surveys are commonly used to study QM practices but do not...

Purpose – The purpose of this paper is to examine relationships between quality management health dimensions, employee health, flow and work integrated learning in primary schools. Previous research has indicated relationships between quality management and health. In this study, the role that...

Purpose The purpose of this paper is to study management processes within successful societal entrepreneurship to further understand the role of management in customer value creation. Design/methodology/approach Management in three successful societal entrepreneurship initiatives has been...

Purpose The purpose of the paper is to pay homage to Dorothy E. Smith (1926–2022), and her lifelong significance for organizational ethnography. Building on Smith, the empirical purpose of the paper is to analyze professional boundary setting on behalf of innovation management as it occurred...

Purpose – The purpose of this paper is to review the research demonstrating the consumer's erroneous and unfounded perceptions of prices, which can have severe negative consequences on consumer welfare. Design/methodology/approach – This is a review paper of previous research on the...

This paper presents social responsibility of business organisations not as a “nice to do” gesture but rather as a critical driver of corporate performance. The paper proposes a perspective on how social responsibility is currently perceived by the global business community, how it is defined...

Many Irish organisations have embraced business excellence and ISO 9000 as concepts to deliver sustainable quality systems. The aim of this paper is to offer perspectives on both concepts in an Irish context and see which offers the best hope of delivering and sustaining a quality system. In...

This contribution outlines the development of quality theory through various stages to the point where it now recognises the impact of external groups and individuals on the output of quality products and services. In particular, it articulates how the developments in stakeholder theory have...

Rework has become an endemic feature of the procurement process in construction, which invariably leads to time and cost overruns in projects. Thus, in order to improve the performance of projects it is necessary to identify the causes and costs of rework. The research presented in this paper...