Purpose: The objective of this research is to evaluate the influence of emotional intelligence and transformational leadership on organizational culture and employee performance. Design/methodology/approach: Data was gathered from a total of 291 employees currently employed at banks in Vietnam...

Der Bankensektor ist ein Schlüsselbereich der Wirtschaft und steht in einem massiven Umbruch, welcher durch niedrige Gewinne, hohe Kosten und Filialschließungen geprägt wird. Zusätzlich kämpfen Bankinstitute mit dem Fachkräftemangel und stehen grundsätzlich in hoher Konkurrenz mit...

The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers regarding the banking technologies and services offered by their respective banks. Three hundred fifty-five data were...