The article describes the latest trends in quality management in small and mediumsized companies. The author classifies quality as a subset of marketing management, which is known in modern marketing as customer relationship management. The original concept of quality control based on the...

Modern organizations operate in an extremely turbulent, dynamic and unpredictable environment, which bear profound changes in relatively short periods of time and impose requirements in terms of increased economic competition and the intended performance objectives. Therefore, this paper...

In order to succeed on the market, organizations must permanently focus their efforts towards understanding and fulfilling the necessities and expectations of all their clients, both the current and the potential ones. At the same time, enterprises must identify methods and tools appropriate for...

The financial and banking services are offered by the banks to their customers reflect, in their essence, the character of the process oriented through the market and the customer. The quality of the procedural elements - the contact personnel (human resources), the physical support of the...

By the example of the Nizhny Novgorod enterprise Spetsstal, LLC, the process of planning and taking corrective and preventive actions to eliminate and prevent irrelevance of the metallurgical production and the processes of the quality management system of the enterprise is considered in the...

Organizations operating now face many challenges, including profitability on a fluctuating market, competitiveness with other companies, adaptability, growth and technologies. Using a proven management system combined with ongoing external validation in accordance with ISO 9001:2000, enables the...

Introduction of quality management systems and health unexceptionable have to be compatible with regulation in fill, accept new quality criterions into practice and be prepared for changes. The changes of quality criterions need the processing of new technology also for unfood use of...

In Poland there are six types of inspection bodies responsible for the supervision of the food safety. In our country there are totally 1099 such bodies on various levels of management. In order to ensure the protection of human health and life, the inspection bodies mentioned above should be...

The paper highlights some of the results obtained within a questionnaire-based survey conducted in the SMEs from Romania, the objectives being measurement of the degree to which these enterprises fulfil the EFQM (European Foundation for Quality Management) requirements regarding the social...

International standard ISO in its basis represent set of rules whose systematic application has a multiple direct impact on the organization that applies them, but also indirect influence on its environment. Public sector represents organizations that are inherently highly standardized; therefore,...