Consumers’ confidence in companies has fallen due to recent and widespread violations of integrity and consumers’ voicing of discontent in weblog (blog) posts. Current research on integrity restoration offers little guidance regarding appropriate responses. We posit that not only what (with...

With the ubiquitous diffusion of mobile enabled internet, individuals are constantly immersed in both virtual and physical environments. While this causes distractions, lower attention spans, and disasters like texting while driving and walking, it also creates synergies and smoother...