Purpose – The present study aims to investigate the predictive effect of work‐family conflict and work‐family facilitation on job satisfaction in the Korean hotel industry. In addition, this study seeks to examine if there is a significant effect of job satisfaction on job performance....

Purpose – The purpose of this research is to examine gender differences while controlling for select variables on job satisfaction using data collected from employees in the hospitality industry. Design/methodology/approach – The study was conducted on 397 employees (234 males and 163...

Purpose – The aim of this study is to reveal how Generation Y employees' attitude toward workplace fun affects their experienced workplace fun, job satisfaction, task performance, and organizational citizenship behaviors toward individuals (OCBI) in the hospitality business context....

Explores the communication structure of a cruise company. Argues that communication is a key area concerning productivity and job satisfaction on board cruise ships. The Communication Climate Inventory was distributed to all employees in the company, and returned satisfactorily filled in by 236...

Evidence suggests that the hotel sector has high levels of labour turnover, especially in seaside resorts. To help explain this, at least in part, management styles and their effect on hotel workers′ perceptions of jobs was investigated. The study was undertaken in five seasonal seaside hotels...

With the ever‐critical travelling public now venturing throughout China, not only does China need hotel staff, it needs staff who are trained to international standards. Looks at job satisfaction indicators for the hotel sector in China as perceived by local employees. Also examines the...

Examines the behaviour of hotel employees who, even when they say they are “satisfied”, move from job to job for reasons unrelated to that “satisfaction”. Suggests that an important reason for leaving jobs is that such movement may represent an important way to “get ahead”. Reports...

Reports on research, the overall objective of which was to develop a basic understanding of job satisfaction and commitment of employees of a particular hospitality organization. Describes a survey of 7,504 hourly and salaried employees at 94 lodging properties which aimed to identify factors...

Purpose – This paper aims to explain the relationships among employees’ positive psychological capital (PPC) (hope, self-efficacy, resilience and optimism), job satisfaction (JS) and organizational citizenship behaviors (OCBs) in deluxe hotels. This study also seeks to analyze the effect of...