This book presents a process-oriented business modeling framework based on semantic technologies. The framework consists of modeling languages, methods, and tools that allow for semantic modeling of business motivation, business policies and rules, and business processes. Quality of the proposed...

In this research report, we present a new version of IT Modeling Language (ITML). It is integrated with the family of Domain-Specific Modeling Languages (DSMLs) that are part of Multi-Perspective Enterprise Modeling (MEMO). The design of the language followed a proven method. It provides for...

Nowadays, IT operations devolve many tasks in IT services to internal customers (i.e., IT self-service). The rationale for this service task devolvement is often to reduce the IT personnel’s workload. However, prior research has shown that IT operations often fail to achieve this goal....