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Framework for identifying appropriate alliance governance structure for a knowledge process outsourcing organisation in an as-a-service delivery scenario

Mazumder, Sudipto; Jain, Kamal K. - In: International journal of strategic business alliances 6 (2017) 1/2, pp. 50-68

Persistent link: https://www.econbiz.de/10011857700

Effects of risks on the performance of business process outsourcing projects : the moderating roles of knowledge management capabilities

Zhang, Yajun; Liu, Shan; Tan, Jing; Jiang, Guoyin; Zhu, Qing - In: International journal of project management : the … 36 (2018) 4, pp. 627-639

Persistent link: https://www.econbiz.de/10011848910

Contact centre service excellence : a proposed conceptual framework

Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41

Persistent link: https://www.econbiz.de/10011849891

Capability as a service : method and tool support for context-aware business services

Koç, Hasan; Sandkuhl, Kurt; Stirna, Janis; Kuhr, … - In: International journal of information systems in the … 10 (2018) 3, pp. 64-84

Persistent link: https://www.econbiz.de/10011886449

Global production networks, offshore services and the branch-plant syndrome

Kleibert, Jana Maria - In: Regional studies 50 (2016) 12, pp. 1995-2009

Persistent link: https://www.econbiz.de/10011710738

Improving the insurance claim processing process using Six Sigma methodology

John, Boby; Parikh, Pragati - In: International journal of six sigma and competitive … 12 (2020) 4, pp. 348-368

Persistent link: https://www.econbiz.de/10012523155

INDIA AND SERVICES OUTSOURCING IN ASIA

CHANDA, RUPA - In: The Singapore Economic Review (SER) 53 (2008) 03, pp. 419-447

This paper examines India's role in services outsourcing within Asia. It provides a brief overview of the global as … well as Indian services outsourcing industry. The core section examines India's relationship with other Asian countries … such as China, the Philippines, Vietnam, and Malaysia in service outsourcing. It examines the extent to which these …

Persistent link: https://www.econbiz.de/10005080723

The offshore services value chain: upgrading trajectories in developing countries

Fernandez-Stark, Karina; Bamber, Penny; Gereffi, Gary - In: International Journal of Technological Learning, … 4 (2011) 1/2/3, pp. 206-234

This article analyses the offshore services industry using the global value chain approach. This industry has grown at a rapid pace over the last decade, driven principally by the search of businesses to reduce costs by unbundling and offshoring corporate services. This paper explores how...

Persistent link: https://www.econbiz.de/10010669687

Strategic innovation through outsourcing : a theoretical review

Gambal, Marfri-Jay; Asatiani, Aleksandre; Kotlarsky, Julia - In: The journal of strategic information systems : … 31 (2022) 2, pp. 1-40

Persistent link: https://www.econbiz.de/10013363654

Identifying critical capabilities for improving the maturity level of digital services creation process

Devi, Ervia Tissyaraksita; Wibisono, Dermawan; Mulyono, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 3, pp. 498-519

the maturity level of the digital services creation process for the Business Process Outsourcing (BPO) company, which …

Persistent link: https://www.econbiz.de/10013382390