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Service quality, customer satisfaction and loyalty : the moderating role of gender

Karatepe, Osman M. - In: Journal of business economics and management 12 (2011) 2, pp. 278-300

Persistent link: https://www.econbiz.de/10009533070

Influence of service quality on banking customers' behavioural intentions

Ravichandran, K.; Bhargavi, K.; Kumar, S. Arun - In: International journal of economics and finance 2 (2010) 4, pp. 18-28

Persistent link: https://www.econbiz.de/10009313340

Kundenzufriedenheit im Private Banking : eine empirische Analyse

Seiler, Volker - 2011 - 1. Aufl.

Persistent link: https://www.econbiz.de/10009490399

Examining the relationship between branding and customers' attitudes toward banking services : empirical evidence from Iran

Reza Jalilvand, Mohammad Reza; Shahin, Arash; Vosta, … - In: International journal of Islamic and Middle Eastern … 7 (2014) 2, pp. 214-227

Persistent link: https://www.econbiz.de/10011335125

How the personality of retail bank customers interferes with the relationship between service quality and loyalty

Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57

Persistent link: https://www.econbiz.de/10010530075

Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan journal of commerce and social sciences 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10009735234