Interviews with employees of a large, high-technology company reveal that computer-mediated communication (CMC) enhanced voice, defined as employees' ability to express their views and to participate in decision-making. The authors explore how two unique features of CMC enhanced voice. First,...

Though secondary analysis of qualitative data is becoming more prevalent, relatively few methodological studies exist that provide reflection on the actual, not idealised, process. This paper offers a reflexive account of secondary analysis focused on the topic of convenience food and choice....

Do people care about intentions . even when good intentions do not produce good results? While the aphorism in the paper.s title suggests that outcomes matter more than intentions, our study questions that assumption. Our experimental design builds on previous studies of intentions by...

Employee diversity may affect business performance both as a result of customer discrimination and as a result of how members of a group work with each other in teams. We test for both channels with data from more than 800 retail stores employing over 70,000 individuals, matched to Census data...

When is sabotage acceptable? We use a quasi-experimental design to study the acceptability of several forms of rule-breaking at work. We find retaliation is perceived as more acceptable if it is an act of omission instead of an act commission and if it is in the same "domain" as the employer's...