Similar Search Results

Customer participation and citizenship behavior effects on turnover intention

Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611

Persistent link: https://www.econbiz.de/10011298891

Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies

Chan, Kimmy Wa; Gong, Taeshik; Sharma, Piyush; Chu, Candace - In: Journal of business research : JBR 150 (2022), pp. 297-310

Persistent link: https://www.econbiz.de/10013365716

Motivations leading to customer citizenship behavior in services : scale development and validation

Choi, Laee; Lotz, Sherry - In: The journal of consumer marketing 33 (2016) 7, pp. 539-551

Persistent link: https://www.econbiz.de/10011642294

Exploring the customer's intention to switch firms : the role of customer-related antecedents

Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Psychology & marketing 34 (2017) 11, pp. 1039-1049

Persistent link: https://www.econbiz.de/10011770811

Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels

Li, Jing; Kim, Hyunsu; So, Kevin Kam Fung - In: Journal of hospitality marketing & management 33 (2024) 4, pp. 499-524

Persistent link: https://www.econbiz.de/10014511822

Customer value co-creation behavior: Scale development and validation

Yi, Youjae; Gong, Taeshik - In: Journal of Business Research 66 (2013) 9, pp. 1279-1284

This investigation reports a series of four studies leading to the development and validation of a customer value co-creation behavior scale. The scale comprises two dimensions: customer participation behavior and customer citizenship behavior, with each dimension having four components. The...

Persistent link: https://www.econbiz.de/10010666030

Motivations leading to customer citizenship behavior in services: scale development and validation

Choi, Laee; Lotz, Sherry - In: Journal of Consumer Marketing 33 (2016) 7, pp. 539-551

Purpose The purpose of this study is to better understand customer citizenship behavior (CCB) motivation through the development and validation of a new scale to measure the CCB motivation (CCBM) construct. Design/methodology/approach The mixed-methods study, combination of qualitative and...

Persistent link: https://www.econbiz.de/10014849816

The expected retail customer : value co-creator, co-producer or disturbance?

Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 30 (2016), pp. 204-211

Persistent link: https://www.econbiz.de/10011473201

Insights into consumer resource integration and value co-creation process

Iyanna, Shilpa - In: The journal of applied business research 32 (2016) 3, pp. 717-727

Persistent link: https://www.econbiz.de/10011500822

Customers' participation in product development through crowdsourcing : issues and implications

Djelassi, Souad; Decoopman, Isabelle - In: Industrial marketing management : the international … 42 (2013) 5, pp. 683-692

Persistent link: https://www.econbiz.de/10010211445

1
2
3
4
5
6
7
8
9
10
Next
Last