In the retail industry, customer experience over time is the overall customer perception after making transactions with retailers. This concept has been increasingly important since it can help retailers to gain competitive advantages. However, there has been a lack of studies investigating how...

Customers' evaluation of the service process has important implications for service providers. However, research on customer participation at the specification stage of a customization process and its effects on the evaluation of the process and service outcome is still scarce. This paper...

Bakalauro baigiamajame darbe nagrinėjama klientų dalyvavimo Lietuvos seniūnijų paslaugose valdymo tema. Tiriamą problemą apibūdina klausimas: kokiomis priemonėmis turi būti valdomas klientų dalyvavimas, kad jie taptų viešųjų paslaugų bendrakūrėjais? Teorinėje darbo dalyje...

Purpose: The purpose of this paper is to investigate how the adoption of the customer intimacy strategy can enhance organisational performance through the mediating role of customer relationship management performance (CRMP). Design/ Methodology/ Approach: A theoretical model was developed to...

The digital-based start-up industry in Indonesia has developed, but with a high failure rate. This research aims at elaborating the relationship between business model, entrepreneurial orientation, innovation, and sustainable performance on the digital start-up companies in Indonesia. The data...