Purpose – The latest models on knowledge management (KM) recognize four phases for its practice: acquisition, storage, distribution, and knowledge utilization. The KM is characterized as a multidisciplinary discipline, involving both technical and social aspects. Therefore, the purpose of this...

Purpose – The purpose of the study is to focus on the enhancement of knowledge management (KM) performance and the relationship between organizational culture and KM process intention of individuals because of the diversity of organizational cultures (which include results-oriented, tightly...

Purpose – In a progressively more knowledge‐dependent economy, businesses need to learn to harness the knowledge that resides within their organizations. However, organizations often find it challenging to manage this most important asset that people possess. Researchers have asserted that...

Purpose – The purpose of this paper is to investigate the relationship of knowledge management (KM) with organisational culture, a subject of interest to academics and KM practitioners. Design/methodology/approach – It is based on case study research in the voluntary sector, which is...

Purpose – The purpose of this paper is to engage knowledge management (KM) researchers and practitioners with Foucault’s power/knowledge lens as a way of thinking about and recognising the central role of power in organisational knowledge cultures. Design/methodology/approach – The...

Purpose – The industrial organizations all over the world are operating in a highly competitive and challenging business environment. Achieving customer satisfaction on a continual basis keeping in view of the increasing expectations of the customers has been the key to the growth of business...

In India, religious beliefs and social values play an important role in the workforce’s perception of work, learning, and human relation. These factors affect how total quality (TQ) should be implemented. This paper attempts to provide insights on what management needs to know about the...

This study explores learning climates within a financial services organisation. Through the use of survey and case study strategies and analysis of secondary data available within the organisation, it assesses the current state of individual, team and organisational learning in the organisation...