Emergency Rooms (ER) in hospitals are considered as an integral part of the health care system. The number of patients arriving to the ER constitutes a significant percentage of the total patients who demand health services from a hospital. Therefore insuring the ER services around the hour is...

Performance measurement systems play a key role in evaluating the strategic performance of an organization, but many managers agree that their evaluation systems do not adequately fulfill this function. Hence, in recent years a shift towards the Balanced Scorecard (BSC) has emerged as a...