Purpose: CS and CL is a well known and established concept in several areas like marketing, consumer research, economic psychology, welfare-economics, and economics. The purpose of this study is to examine the relationship between Customer Satisfaction (CS) and Customer Loyalty (CL). Research...

Purpose: The purpose of this study is to examine the moderating significant role of Customer Satisfaction (CS) in the relationship between Service Quality (SQ) and Customer Loyalty (CL). Research Design/Methodology: To assess positive SQ, refer to (SQ Questionnaire, Cronin & Taylor, 1992), CS...

Purpose: The purpose of this research is to identify the effects of organizational silence on organizational success at the Egyptian industrial companies in Sadat City.Design/methodology/approach: To assess organizational silence, refer to (organizational silence questionnaire, Schechtman, 2008;...

Purpose: The purpose of this study is to examine the relationship between SQ (tangibility, reliability, responsiveness, assurance, and empathy) and CS. Research Design/Methodology: To assess positive SQ, refer to (SQ Questionnaire, Cronin & Taylor, 1992), and CS (CS Questionnaire,...

Purpose: The purpose of this study is to examine the relationship between Service Quality (SQ) and Customer Loyalty (CL).Research Design/Methodology: To assess positive SQ, refer to (SQ Questionnaire, Cronin & Taylor,1992) and CL (CL Questionnaire, Parasuraman, 1996). The data of the study was...

Purpose: The purpose of this investigation is to determine the mediating significant role of Job Attitudes (JA) in the relationship between Leadership Styles (LS) and Organizational Success (OS) at Sadat University in Egypt.Research Design/Methodology: To assess JS, refer to (JS questionnaire,...

Purpose: The purpose of this research is to study Organizational Silence (OS) as one of the biggest barriers to Organizational Learning (OL) at the Telecommunications sector in Egypt. Design/methodology/approach: To assess OS, refer to (OS questionnaire, Schechtman, 2008; Brinsfield, 2009), and OL...

Purpose: There is little empirical evidence regarding the nature and components of OS. So, the purpose of this research is to identify the impact of Organizational Silence (OS) on Job Attitudes (JA) at the pharmaceutical industry in Egypt. Design/methodology/approach: To assess OS, refer to (OS...

Purpose: There is little empirical evidence regarding the nature and components of OS. So, the purpose of this research is to identify the impact of Organizational Silence (OS) on Job Attitudes (JA) at the pharmaceutical industry in Egypt. Design/methodology/approach: To assess OS, refer to (OS...

Purpose: The purpose of this study is to examine the moderating significant role of Customer Satisfaction (CS) on the relationship between Service Quality (SQ) and Customer Loyalty (CL). Research Design/Methodology: To assess positive SQ, refer to (SQ Questionnaire, Cronin & Taylor,1992), CS (CS...