The manager who moves from manufacturing to services or the professor who wishes to research and teach service operations must recognise the key differences for developing an appropriate operations management strategy in a service business. For this process to be successful, the operations...

This paper reviews the methodological options for the empirical investigation of the process of formation of operations strategy. A case study approach is likely to be the most favoured research strategy for this type of work. Five possible methodologies that might be used within such case...

Discusses strategic human resource management (HRM) which emphasizes the importance of HRM policies and practices being integrated by a longer‐range HRM strategy, which in turn is an integrated part of an overall organizational strategy. Proposes an alternative, more overtly political,...

The Asian Development Bank has played a significant role as an important source of development finance in the Asian and Pacific region for the past 20 years. In 1987, a study was approved of the bank′s staffing requirement in the 1990s. A model was developed to provide a basis for exploring a...

Purpose – The paper aims to report on a thesis completed in 2005 that had relevance to the project management community. The thesis dealt with trust relations in the construction industry in respect of strategy formulation and to provide a hierarchy model to explain the concept of general...

Purpose – Using the strategic orientation concept of Miles and Snow, the purpose of this paper is to test if differences in levels of corporate social responsibility (CSR) exist between prospectors, defenders, analyzers, and reactors. Design/methodology/approach – The method included a...

Purpose – The purpose of this paper is to examine the encounter between the voluntary nonprofit organization (VNPO) and the strategic process in order to study how these organizations may harness strategic processes in a way that somehow does not threaten their cultures and social mission....

Purpose – Planning processes along a demand supply network in an environment characterized by rapid market fluctuations and product changes are studied. The relationship between demand planning and the bullwhip effect is investigated by comparing planning accuracy in different demand supply...

Purpose – The purpose of this paper is to investigate optimal strategic decision alternatives for Finnish pulp production companies in response to rising export tariffs on Russian roundwood. Traditionally, increasing the domestic or Russian supply to pulp mills satisfied their wood...

Information obtained from a Purchasing Management Intelligence System (PMIS) can provide the valuable input into a firm's strategic planning process. Because of scarce resources and the criticality of market mistakes, it is even more essential that small firms take advantage of this information...