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Digital war for talent : how profile reputations on company rating platforms drive job seekers' application intentions

Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan - In: Journal of vocational behavior 131 (2021), pp. 1-20

Persistent link: https://www.econbiz.de/10013271229

Front line service providers with two jobs : antecedents of naturally felt emotions

Walsh, Gianfranco; Schaarschmidt, Mario - In: The Routledge handbook of service research insights and …, (pp. 214-226). 2020

Persistent link: https://www.econbiz.de/10012238635

Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation

Schaarschmidt, Mario; Walsh, Gianfranco - In: Journal of business research : JBR 117 (2020), pp. 718-726

Persistent link: https://www.econbiz.de/10012288095

Cross-cultural assessment of a short scale to measure employees' company reputation-related social media competence

Walsh, Gianfranco; Schaarschmidt, Mario; Teng, Lefa - In: Corporate reputation review : an international journal 23 (2020) 2, pp. 78-91

Persistent link: https://www.econbiz.de/10012296147

Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation

Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134

Persistent link: https://www.econbiz.de/10011855783

Hybrid offerings sales capability : conceptualization, scale development and validation

Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: British journal of management 33 (2022) 3, pp. 1560-1583

Persistent link: https://www.econbiz.de/10013331139

Affordable innovation rejection attitudes : conceptualisation, scale development, and validation

Schaarschmidt, Mario; Walsh, Gianfranco; Hietschold, Nadine - In: International journal of innovation management : IJIM 26 (2022) 6, pp. 1-32

Persistent link: https://www.econbiz.de/10013464143

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; … - In: European management journal 41 (2023) 1, pp. 34-46

Persistent link: https://www.econbiz.de/10014281789

Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures

Walsh, Gianfranco; Shiu, Edward; Schaarschmidt, Mario; … - In: Psychology & marketing 39 (2022) 12, pp. 2361-2383

Persistent link: https://www.econbiz.de/10013465198

Surface-acting outcomes among service employees with two jobs

Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of Service Management 27 (2016) 4, pp. 534-562

Purpose – Service firms increasingly hire employees that work two or more jobs. Drawing on conservation of resources (COR) theory and the notion that employees have finite emotional resources, the purpose of this paper is to examine the consequences of emotional labour among employees who...

Persistent link: https://www.econbiz.de/10014894622