This paper defines the newly emerging concept of knowledge management. The topics presented include: principles and practices of knowledge management, organization, distribution, dissemination, collaboration and refinement of information, and the effect on productivity and quality in business...

An international survey, sponsored by the Journal of Knowledge Management in association with the Best Practice Club™ and The Benchmarking Exchange, sought to explore the drivers and approaches to creating knowledge‐based organizations from the viewpoint of those practitioners who are...

This paper introduces some of the elements of Knowledge Management and outlines the approaches RM Consulting ‐ the internal consultancy of the Royal Mail and the Post Office ‐ is taking to support the development of knowledge enablers within the organization. A Knowledge Management approach...

This paper examines the role of information technology as an enabler of Knowledge Management. It begins with the premise that Knowledge Management requires an under‐standing of knowledge creation at the individual level, and argues that IT tools are necessary, but not sufficient, for enabling...

Successful Knowledge Management programmes can demonstrate clearly defined links to the value proposition ‐ its bottom line being a contribution to business benefits. This is apparent at British Airways where a programme of external intelligence about information technology (IT) developments...

This paper seeks to redress the imbalance between technology and information by first examining three models of Knowledge Management with reference to the law firm context. Secondly, it examines the relationship that exists between the harnessing of corporate knowledge and the overall goals of a...

This paper aims to improve understanding of the process through which knowledge acquisition, technical tools and organisation actors can contribute to an organisation development in developing knowledge as a systemic competitive weapon. It examines the relationships between the technology and...

Purpose – The purpose of this paper is to investigate how organizations focusing on employee-driven innovation (EDI) use information and communication technologies (ICT)-based tools in their innovation work. EDI involves systematic exploitation of knowledge resources in organizations. Thus,...

Purpose The purpose of this paper is to assess the role of artifacts in the knowledge management field in the past 18 years (1997-2015) and to identify directions for future research. Design/methodology/approach The authors conducted a systematic literature review of 101 articles published in...

Purpose This paper aims to examine the dynamics of a community of practice (CoP) through a case study of eCars – Now! They offer open-source blueprints of the electric conversion kits globally. The authors analysed the CoP by considering its entire life cycle, starting from the motives for its...