To address quality problems facing the public buildings in the Southern African Development Community (SADC) countries, the industries must pursue and implement an appropriate quality management system. Discusses the need for an appropriate quality management system in the Botswana construction...

Describes the introduction of a quality costing system, using the process model, within a division of GEC Alsthom Engineering Systems Ltd. The system was introduced to identify and prioritize improvement areas within the context of a continuous improvement programme. Includes a critical review...

Assessing the impact of a quality improvement intervention on an organization is particularly difficult in a high contact service operation where the intangible service encounter is the unit of output. Frequently, accounting or financial data must be used to evaluate the effectiveness of the...

Programmable electronics are particularly susceptible to transients, a form of electromagnetic interference. The widespread use of programmable electronics in many mass‐produced products, industrial systems and safety‐critical applications is a cause for concern over their reliability....

The Taguchi method is the conventional approach used in off‐line quality control. However, most previous Taguchi method applications have dealt only with a single‐response problem. The multi‐response problem has received only limited attention. Proposes an effective procedure on the basis...

Aims to explore the role of management and control of quality in a process industry. Specifically, focuses on the current practices in the process of making cheese. Develops a survey instrument to measure managers’ perceptions regarding the extent to which various quality management procedures...

This study presents an effective means of applying neural networks to achieve robust design with dynamic characteristic considerations. Two neural networks are constructed to train the data set in the Taguchi’s orthogonal array (OA): one to search for the optimal condition, and the other to...

Reviews and evaluates different quality tools that are commonly available in manufacturing and service industries and integrates them into an effective quality control and improvement system based on their characteristics and appropriateness when applying these tools. The study is based on the...

A review of the literature of quality‐related costs indicates the domination of the prevention‐appraisal‐failure categorisation of costs, a similar pre‐occupation with in‐house costs and little consideration of supplier and customer‐related costs. Most of the data are of questionable...