Jenab, Kouroush; Pourmohammadi, Hamid; Sarfaraz, Matin - In: Benchmarking: An International Journal 21 (2014) 6, pp. 884-902
Purpose – The purpose of this paper is to present a new warranty model to improve warranty management. As a case study, the developed model has been applied on an industrial vehicle manufacturing company. The model is composed of quality function deployment (QFD) and interval-based analytical...