Cover -- Half Title -- Series Page -- Title Page -- Copyright Page -- Table of Contents -- To the Reader -- Foreword by Durward K. Sobek II. -- Acknowledgments -- Introduction -- Part I The Problem -- Chapter 1 The Female Engineer Retention Challenge -- Factors Inhibiting Girls and Women from...

"Visible knowledge is a tool nearly lost in the West, but it has been used to great effect by Toyota in its 50-year march from noncompetitiveness to its current status as the second largest automobile company in the world. It is key for the 50% growth in market share Toyota plans for this decade...

chapter 1 A Basis for Managerial Effectiveness -- chapter 2 A3 Thinking -- chapter 3 The Problem-Solving A3 Report -- chapter 4 The Proposal A3 Report -- chapter 5 The Status A3 Report -- chapter 6 Notes on Form and Style -- chapter 7 Supporting Structures -- chapter 8 Conclusion.

Purpose: The study aimed to examine the antecedents to self-service technology (SST) adoption behavior and the relationships between the constructs using empirical research. Design/methodology/approach: Based on synthesis of the extant literature, a model was hypothesized, hypotheses were...

Purpose: The purpose of this paper is to examine the applicability of electronic service quality instrument, E-S-QUAL, in e-commerce industry in India. Additionally, the efficacy of the instrument is also examined for two sub-groups of users based on frequency of usage....