Malley, Juliette; Fernández, José-Luis - In: Annals of Public and Cooperative Economics 81 (2010) 4, pp. 559-582
Measuring and assessing service quality in the social care sector presents distinct challenges. The 'experience' good properties of social care, for instance, and the large influence played by subjective judgements about the quality of personal relationships between carer and user and of...