KUESTER, SABINE; HESS, SILKE C.; HERRMANN, ANDREAS - In: International Journal of Innovation Management (ijim) 19 (2015) 02, pp. 1550023-1
Innovation rejection remains a serious problem for companies introducing new products, as customers may overvalue products they already own and underestimate the innovation's advantage. Choice data from two experiments demonstrate that innovation rejection is determined by (dis)satisfaction with...