Hamed, Sara; El-Bassiouny, Noha; Ternès, Anabel - In: International Journal of Pharmaceutical and Healthcare … 10 (2016) 2, pp. 214-229
Purpose The purpose of this study is to combine the two fields of transformative service research (TSR) and evidence-based design (EBD) to improve the healthcare service provided in hospitals. TSR and EBD are two separate research fields that aim to improve the well-being of consumers within the...