Purpose – The purpose of this article is to aid in the understanding of the influence of social integration (SI) in enterprise information systems (EIS) use. Design/methodology/approach – An in‐depth case study was carried out, where 40 interviews were collected along with eight informal...

This empirical study reports a unique implementation process of knowledge sharing from Buckman Laboratories. Through a socio‐technical perspective on Knowledge Management, this paper highlights the interplay between Knowledge Management systems and the organizational context.