The problem of identifying differentially expressed genes is considered in a microarray experiment. This motivates us to involve an appropriate multiple testing setup to high dimensional and low sample size testing problems in highly nonstandard setups. Family-wise error rate (FWER) is too...

Purpose: The purpose of this study is to propose a method of measuring service quality as well as suggesting to detect customer complaints through analysis of customer online reviews of mobile bank, which is unstructured data. Design/methodology/approach: This study uses text mining approach...