Purpose – The purpose of this paper is to discover and compare the implementation of crisis management in Chinese and Estonian companies and the strategies the managers have used to prevent or manage crises. Design/methodology/approach – An empirical study was conducted in two economies in...

Purpose – This paper aims to present a conceptual framework for selecting and developing e‐government applications as part of an overall coherent strategy of e‐government service delivery (EGSD). Design/methodology/approach – The framework proposed in this paper builds on and expands...

Purpose – While Porter's generic strategies are a widely accepted typology of strategic options for businesses, prior studies have not linked specific strategic practices with each generic strategy and explored the associations between the practices and overall organizational performance. The...

Purpose – The purpose of this paper is to develop a framework and a reference process for achieving channel alignment in companies that use traditional and electronic marketing channels. Instruments for gathering and structuring of information on channel deployment are proposed and integrated...

Purpose – The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing...

Purpose The purpose of this paper is to advance a firm boundary perspective of operations strategy linking strategic management and business process management. Design/methodology/approach Relevant operations strategy, business process management and boundary perspective literature is reviewed...

Purpose – The purpose of this paper is to shed light on understanding how value creation can be improved by developing dynamic capabilities in product development, in the case of a software engineering process. Design/methodology/approach – The methodology involves a single‐case,...

In this extract from his latest book Mark Haynes Daniell analyses new sources of risk and opportunity as the telecommunications industry revolutionises the business world. He looks at recurring risk patterns and what can be done to combat them. He then looks at how some of the biggest names have...

Purpose – The purpose of this article is to assist strategic planners and managers in developing and utilizing a strategic profile of the firm in order to conduct a SWOT analysis and therein apply its results appropriately. Design/methodology/approach – How are the objectives achieved? This...

Purpose – Intangible assets are seen as critical drivers of future performance for most organizations. For this reason many managers endeavor to better measure and manage those intangible value drivers. This article explores the challenges of measuring and managing intangibles....