This open-access book presents the best research papers from the XIV International Congress on Tourism and Information and Communications Technologies (TURITEC2023), held in Málaga, Spain from 19 to 20 October 2023. The book explores the profound impact of COVID-19 on the tourism industry and...

The article investigates determinants of usage intention (IU) of online travel agencies' (OTAs) services by consumers and their propensity for word-of-mouth (WOM). The determinants represent two groups of factors: (1) items reflecting the perceived quality of OTAs' platforms (PQ) and (2) those...