Action Research (AR) is presented as an interpretive conceptual framework through which an understanding of management systems can be achieved. The proposed interpretive framework is briefly described and examined as a comparative management framework. The merit inherent in AR as an interpretive...

Corporate use of video offers new solutions to many of the problems of corporate communication. It has become so sophisticated and can be used in so many ways that many large companies are using it extensively, especially firms with multi‐site operations and/or high staff turnover, such as...

There are a vast number of foreign‐born and minority employees in the United States. Using Hofstede's four dimensions of cultural values — power distance, individualism, masculinity and uncertainty avoidance — as well as some more basic cultural differences between nationalities, the...

Japanese and American management decision‐making patterns are compared. The Daido Steel Company of Nagoya, Japan, was a very co‐operative partner in providing both demographic and action step information. Overall, three research hypotheses are focused on relating to decision pattern, length...

When advances by competitors and rising price‐consciousness from consumers intensified the battle for market share, the Quaker Oats company reacted by striving to create a high performance organization. Explains the role which the Quaker University played in the process.

What does your human resources department do? More particularly, what should it be doing? A recent survey of more than 1,000 human resources and employee relations executives in North America sheds light on these and other questions.

Business faces a set of critical human problems, and is downgrading the very human resource departments which are supposed to help it to find solutions. Argues that salvation lies in the hands of human resource specialists themselves, who must switch from being administrators and huggers to...

Booming on the surface, US planemaker Boeing is a company in transition. Its jets represented two‐thirds of the dollar value of all commercial airplanes ordered last year. Its defence division, already the prime contractor on NASA’s space station, is competing on the Joint Strike Fighter jet...

What is the McDonald’s recipe for international success? Describes how the company translates its winning human resource practices into many different cultural settings.