"In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"--

"Every organization is plagued by destructive friction-the forces that make it harder, more complicated, or downright impossible to get anything done. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing...

This paper examines foundings of human services organizations after natural disasters such as floods, earthquakes, wildfires, hurricanes, and tsunamis and explains why only some communities bounce back by founding appropriate collective-goods organizations. Using natural disasters in California...